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All posts
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Chatbots
Chatbots
Redefining the HigherEd Chatbot Market: It’s No Longer About Market Share
The higher education chatbot market has moved well beyond its “early adopter” phase. It has now entered a profound structural transition. As a result, we are no longer talking about installation counts or leaderboard rankings. Instead, the focus has shifted toward high-stakes territory. This includes platform control, AI orchestration, governance, and total lifecycle ownership. The
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Redefining the HigherEd Chatbot Market: It’s No Longer About Market Share
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Chatbots
Market Data
The Rise of Chatbots in HigherEd: How AI is Transforming Student Support
Over the past decade, chatbots have steadily made their way into higher education, but their real impact has only become clear in recent years. Institutions are now using AI-powered chatbots to improve student support, streamline administrative tasks, and enhance engagement like never before. A Slow Start, Then a Boom In the early days, chatbots in
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The Rise of Chatbots in HigherEd: How AI is Transforming Student Support
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Chatbots
Chatbots in Higher Education are Reaching Millions of Students
It’s not every day that you see a higher ed chatbot company raising $117 million. However, that was announced last week by Ocelot, a texting and chatbot company focusing on higher education. I’ve written a lot about chatbots. In 2016, I wrote a post on chatbot/SMS messaging that featured AdmitHub, now known as Mainstay, and its
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Chatbots in Higher Education are Reaching Millions of Students
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Learning Management Systems
Canvas Reimagined: Tiered Platforms and AI Strategy
A few weeks ago, I sat down for a demo with Instructure to get a look at their new product tiering and AI platform strategy for Canvas. It wasn’t just a product update; it felt like a snapshot of where the entire EdTech market is headed. We’re seeing a massive shift in how software is delivered to schools
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Canvas Reimagined: Tiered Platforms and AI Strategy
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EdTech Conferences
Student Information Systems
The Future of HigherEd: Moving Beyond the Legacy ERP to Agentic Innovation
As I’ve done in past years, I was invited to attend the Ellucian Live 2026 conference. This year, I was drawn to Ellucian’s evolving vision and roadmap, and I wanted to share a few observations. For decades, higher education institutions have operated within a “maze” of complex, highly customized systems. While functional, these environments have
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The Future of HigherEd: Moving Beyond the Legacy ERP to Agentic Innovation
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EdTech Conferences
AACRAO’s Evolving Landscape: Signals from the Exhibit Floor
The last time I walked the floor at an AACRAO Annual Meeting, my world was measured in transcripts and registration deadlines. Back then, I was working in the registrar’s office at a Canadian university. My mission in the exhibit hall was purely practical: I was looking for tools to solve the immediate headaches of student
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AACRAO’s Evolving Landscape: Signals from the Exhibit Floor
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