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Redefining the HigherEd Chatbot Market: It’s No Longer About Market Share
The higher education chatbot market has moved well beyond its “early adopter” phase. It has now entered a profound structural transition. As a result, we are no longer talking about installation counts or leaderboard rankings. Instead, the focus has shifted toward high-stakes territory. This includes platform control, AI orchestration, governance, and total lifecycle ownership. The…
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The Rise of Chatbots in HigherEd: How AI is Transforming Student Support
Over the past decade, chatbots have steadily made their way into higher education, but their real impact has only become clear in recent years. Institutions are now using AI-powered chatbots to improve student support, streamline administrative tasks, and enhance engagement like never before. A Slow Start, Then a Boom In the early days, chatbots in…
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Chatbots in Higher Education are Reaching Millions of Students
It’s not every day that you see a higher ed chatbot company raising $117 million. However, that was announced last week by Ocelot, a texting and chatbot company focusing on higher education. I’ve written a lot about chatbots. In 2016, I wrote a post on chatbot/SMS messaging that featured AdmitHub, now known as Mainstay, and its…
