Ticketing and Incident Support Integrated in IT Infrastructure and Communication Teams
ListEdTech is a market research firm that only tracks systems used in education. Our user-friendly portal offers data on more than 30 product categories, including Help Desk Solutions. For this product category, we track over 6,600 implementations, mainly in North America, at the higher education and school district levels.
What Are Help Desk Solutions?
For a comprehensive definition of this product category, please refer to our official documentation website.
Note: Our documentation provides tailored descriptions for both Higher Education and K-12 School District implementations.
What’s Inside our Product Category Reports?
Each ListEdTech product category report delivers a clear, data-driven view of a specific segment of the educational technology market. Beginning with a definition of the category, the report explores its current landscape, historical shifts, competitive positioning, and emerging trends—providing actionable insights for institutions, vendors, and decision-makers.
Table of Contents
- Introduction (including a definition of the product category)
- Executive Summary
- Current Market Snapshot
- Historical Trends (last ten years)
- Competitive Compass Insights
- Strategic Market Trends (key recent developments, innovations, and shifts in the product category)
- Pricing Trends
- Conclusion
- Vendor List
- About ListEdTech
Note: Our reports do not include detailed data. However, this information is available for purchase to portal subscribers.
Why Use the ListEdTech Portal?
408,000
product implementations tracked among 35 product categories
5,160
institutions, in our database, using a Help desk solution
109
Help Desk products in our database
List of Companies and Products in Help Desk
| Company | Product | Degree Type |
|---|---|---|
| Agiloft | Agiloft Help Desck | HigherEd |
| Alemba | Alemba Service Management | HigherEd |
| Atlassian | Jira | HigherEd & School Districts |
| Best Practical Solutions | Request Tracker | HigherEd |
| BeyondTrust | BeyondTrust Remote Support | HigherEd |
| BlackBeltHelp | BlackBeltHelp OneStop Student Services | HigherEd |
| BMC Software | BMC Helix Remedyforce | HigherEd |
| BMC Software | FootPrints | HigherEd |
| BMC Software | Track-It! | HigherEd |
| Bomgar Corporation | Secure Remote Support Software | HigherEd |
| Campus Consortium Foundation | CampusHelp | HigherEd |
| Citrix Systems | UniDesk | HigherEd |
| Deskpro LTD | Deskpro | HigherEd |
| EasyVista | EasyVista Service Manager | HigherEd |
| EduTek Solutions | One to One Plus | School District |
| Ellucian | Help Desk Services | HigherEd & School Districts |
| Freshworks Inc | Freshdesk | HigherEd & School Districts |
| Freshworks Inc | Freshservice | HigherEd & School Districts |
| Frontline Education | Frontline Help Desk Management Software | School District |
| GroupLink | EHelpDesk | School District |
| HappyFox Inc | HappyFox | HigherEd & School Districts |
| Homegrown Systems | Homegrown Help Desk | HigherEd & School Districts |
| Hornbill Service Management | Supportworks ITSM | HigherEd |
| Incident IQ LLC | Incident IQ | School District |
| Issuetrak | Issuetrak Help Desk | HigherEd |
| ISupport Software | ISupport Help Desk | HigherEd |
| Ivanti | Cherwell Service Management Software | HigherEd |
| Ivanti | FrontRange Solutions HEAT Service Management | HigherEd |
| Ivanti | Ivanti Endpoint Manager – LANDESK | HigherEd |
| Ivanti | Ivanti Enterprise System Management | HigherEd |
| Jitbit Software | Jitbit Helpdesk | HigherEd & School Districts |
| Kayako | Kayako Fusion | HigherEd |
| ManageEngine | ADManager Plus | HigherEd & School Districts |
| Metadot Corporation | Mojo Helpdesk | HigherEd & School Districts |
| Microsoft Corporation | Microsoft System Center Service Manager | HigherEd |
| NetSupport Inc. | Helpdesk | HigherEd & School Districts |
| Octopus-ITSM.com Inc | Octopus ITSM | HigherEd |
| Oracle | RightNow CX | HigherEd |
| OsTicket | OsTicket support ticket system | HigherEd & School Districts |
| OTRS Group | OTRS | HigherEd |
| Quest Software | KACE Systems Management Appliance | HigherEd & School Districts |
| Salesforce Inc | Salesforce Help Desk | HigherEd |
| ServiceNow | ServiceNow Express | HigherEd & School Districts |
| SherpaDesk | SherpaDesk Software | School District |
| SolarWinds | Samanage IT Service Management | HigherEd |
| SolarWinds | Web Help Desk | HigherEd & School Districts |
| Spiceworks | Spiceworks Help Desk | HigherEd & School Districts |
| Sunrise Software | Sunrise ITSM Service Management Software | HigherEd |
| SysAid Technologies | HESK | HigherEd & School Districts |
| SysAid Technologies | SysAid | HigherEd & School Districts |
| TeamDynamix | TeamDynamix IT Service Management | HigherEd & School Districts |
| Think Tank NTG | Think Help Desk | School District |
| TOPdesk | TOPdesk ITSM | HigherEd |
| Upland BlueVenn | Self-Service | HigherEd |
| UserScape Inc | HelpSpot | HigherEd |
| Vivantio | Vivantio VivaDesk | HigherEd |
| Zammad GmbH | Zammad | HigherEd |
| Zendesk | Zendesk customer service software | HigherEd & School Districts |
| Zoho Corporation | Zoho Desk | HigherEd & School Districts |
| Zoho Corporation | Zoho ServiceDesk Plus | HigherEd & School Districts |
IT’S ALL ABOUT THE DATA
How Does ListEdTech Gather Its Data?
We systematically aggregate and structure publicly available data—including official news releases, professional social media platforms, university portals, and corporate websites—to build our market insights.
Our dataset focuses extensively on:
- Company Profiles: Educational vendors, product classifications, and specific institutional characteristics.
- Institutional Tech Stacks: Primary and secondary systems supported by an institution.
- Market Dynamics: Product implementation timelines, contract details, RFP documentation, and decommission dates.
Data Quality & Accuracy Validation
To maintain strict data integrity, our research team cross-references and validates information directly at the source, managing more than 3 million historical data points with strict controls to prevent the overrepresentation of any single software solution.
As part of our continuous quality control framework, our database undergoes comprehensive monthly reviews, consistently achieving a verified 95% accuracy rate.
LATEST POSTS IN THIS CATEGORY
- Zendesk to Be AcquiredOn Friday, June 24th, 2022, several websites specialized in financial news announced a huge acquisition: Zendesk agreed to be acquired by a consortium of private equity firms for an amount between 9.5 and 10.2 billion dollars, depending on the news source. In the education sector, Zendesk is the leader of the help desk product category… Read more: Zendesk to Be Acquired
- The Relationship Between Help Desk and Project Management CategoriesWe have all contacted the IT service help desk when a system did not work or the machine simply refused to boot up. Most of us have also used a project management solution to track our projects and ensure we deliver projects on time and within budget. What does not strike us at first glance… Read more: The Relationship Between Help Desk and Project Management Categories
Page updated on August 31, 2025.