Ticketing and Incident Support Integrated in IT Infrastructure and Communication Teams
ListEdTech is a market research firm that only tracks systems used in education. Our user-friendly portal offers data on more than 25 product categories, including Help Desk Solutions. For this product category, we track almost 5,000 implementations, mainly in North America, at the higher education and school district levels.
What Are Help Desk Solutions?
Help Desk Solutions allow users to submit requests for help, such as IT issues, password resets, and software installation problems. It also allows support staff to track and manage requests, assign tasks, and communicate with users to resolve issues quickly, thus providing expeditious support across the various faculties and departments throughout campuses.
In this Product Category, We Have Data on the Following Companies and Products
| Company | Product | Degree Type |
|---|---|---|
| Agiloft | Agiloft Help Desck | HigherEd |
| Alemba | Alemba Service Management | HigherEd |
| Anthology | Blackboard SmartView | HigherEd |
| Atlassian | Jira | HigherEd & School Districts |
| Best Practical Solutions | Request Tracker | HigherEd |
| BeyondTrust | BeyondTrust Remote Support | HigherEd |
| BlackBeltHelp | BlackBeltHelp OneStop Student Services | HigherEd |
| Blackboard | Enterprise Service Center | HigherEd |
| BMC Software | BMC Helix Remedyforce | HigherEd |
| BMC Software | FootPrints | HigherEd |
| BMC Software | Service Desk Express | HigherEd |
| BMC Software | Track-It! | HigherEd |
| Bomgar Corporation | Secure Remote Support Software | HigherEd |
| Campus Consortium Foundation | 24x7x365 Service Desk (CampusEAI's) | HigherEd |
| Campus Consortium Foundation | CampusHelp | HigherEd |
| Citrix Systems | UniDesk | HigherEd |
| EasyVista | EasyVista Service Manager | HigherEd |
| EduTek Solutions | One to One Plus | School District |
| Ellucian | Help Desk Services | HigherEd & School Districts |
| Freshworks Inc | Freshdesk | HigherEd & School Districts |
| Freshworks Inc | Freshservice | HigherEd & School Districts |
| Frontline Education | Frontline Help Desk Management Software | School District |
| GroupLink | EHelpDesk | School District |
| HappyFox Inc | HappyFox | HigherEd & School Districts |
| Hewlett Packard Enterprise | HP Service Manager | HigherEd |
| Homegrown Systems | Homegrown Help Desk | HigherEd & School Districts |
| Hornbill Service Management | Supportworks ITSM | HigherEd |
| Incident IQ LLC | Incident IQ | School District |
| IntelliResponse Systems Inc | IntelliResponse Virtual Agent Technology | HigherEd |
| Issuetrak | Issuetrak Help Desk | HigherEd |
| ISupport Software | ISupport Help Desk | HigherEd |
| Ivanti | Cherwell Service Management Software | HigherEd |
| Ivanti | FrontRange Solutions HEAT Service Management | HigherEd |
| Ivanti | Ivanti Endpoint Manager - LANDESK | HigherEd |
| Ivanti | Ivanti Enterprise System Management | HigherEd |
| Jitbit Software | Jitbit Helpdesk | HigherEd & School Districts |
| Kayako | Kayako Fusion | HigherEd |
| ManageEngine | ADManager Plus | HigherEd & School Districts |
| Metadot Corporation | Mojo Helpdesk | HigherEd & School Districts |
| Microsoft Corporation | Microsoft System Center Service Manager | HigherEd |
| Microsoft Corporation | Parature Customer Service Software | HigherEd |
| NetSupport Inc. | Helpdesk | HigherEd & School Districts |
| Oracle | RightNow CX | HigherEd |
| OsTicket | OsTicket support ticket system | HigherEd & School Districts |
| OTRS Group | OTRS | HigherEd |
| Quest Software | KACE Systems Management Appliance | HigherEd & School Districts |
| Salesforce Inc | Salesforce Help Desk | HigherEd |
| ServiceNow | ServiceNow Express | HigherEd & School Districts |
| SherpaDesk | SherpaDesk Software | School District |
| SolarWinds | Samanage IT Service Management | HigherEd |
| SolarWinds | Web Help Desk | HigherEd & School Districts |
| Spiceworks | Spiceworks Help Desk | HigherEd & School Districts |
| Sunrise Software | Sunrise ITSM Service Management Software | HigherEd |
| SysAid Technologies | HESK | HigherEd & School Districts |
| SysAid Technologies | SysAid | HigherEd & School Districts |
| TeamDynamix | TeamDynamix IT Service Management | HigherEd & School Districts |
| Think Tank NTG | Think Help Desk | School District |
| TOPdesk | TOPdesk ITSM | HigherEd |
| Upland BlueVenn | Self-Service | HigherEd |
| Zendesk | Zendesk customer service software | HigherEd & School Districts |
| Zoho Corporation | Zoho ServiceDesk Plus | HigherEd & School Districts |
Why Use the ListEdTech Portal?
|
335,000
product implementations tracked among 25+ product categories
|
3,831
institutions, in our database, using a Help Desk Solution
|
98
Help Desk products in our databases
|
How Does ListEdTech Gather its Data?
We scan publicly available data (news releases, social media, university and company websites) to gather our information. Our dataset includes (but is not limited to):
- Educational companies, products, and institutional characteristics,
- Primary and secondary systems supported by an institution,
- Implementation dates and decommission dates,
- Contracts, RFP and acquisition data.
Our team controls for bias and regularly updates, reviews, and validates the data at the source to help organize, sort, and classify more than 3 million data points. Though we cannot guarantee an accurate market representation, the methods we use prevent the overrepresentation of any solution.
As part of our data quality control, we review our database monthly. During these processes, we constantly reach a 95% accuracy rate.