Help Desk Solutions

A man is entering an IT request in a help desk solution.

Ticketing and Incident Support Integrated in IT Infrastructure and Communication Teams

ListEdTech is a market research firm that only tracks systems used in education. Our user-friendly portal offers data on more than 25 product categories, including Help Desk Solutions. For this product category, we track almost 5,000 implementations, mainly in North America, at the higher education and school district levels.

Try our portal. It’s free!

Contact us

What Are Help Desk Solutions?

Help Desk Solutions allow users to submit requests for help, such as IT issues, password resets, and software installation problems. It also allows support staff to track and manage requests, assign tasks, and communicate with users to resolve issues quickly, thus providing expeditious support across the various faculties and departments throughout campuses.

In this Product Category, We Have Data on the Following Companies and Products

CompanyProductDegree Type
AgiloftAgiloft Help DesckHigherEd
AlembaAlemba Service ManagementHigherEd
AnthologyBlackboard SmartViewHigherEd
AtlassianJiraHigherEd & School Districts
Best Practical SolutionsRequest TrackerHigherEd
BeyondTrustBeyondTrust Remote SupportHigherEd
BlackBeltHelpBlackBeltHelp OneStop Student ServicesHigherEd
BlackboardEnterprise Service CenterHigherEd
BMC SoftwareBMC Helix RemedyforceHigherEd
BMC SoftwareFootPrintsHigherEd
BMC SoftwareService Desk ExpressHigherEd
BMC SoftwareTrack-It!HigherEd
Bomgar CorporationSecure Remote Support SoftwareHigherEd
Campus Consortium Foundation24x7x365 Service Desk (CampusEAI's)HigherEd
Campus Consortium FoundationCampusHelpHigherEd
Citrix SystemsUniDeskHigherEd
EasyVistaEasyVista Service ManagerHigherEd
EduTek SolutionsOne to One PlusSchool District
EllucianHelp Desk ServicesHigherEd & School Districts
Freshworks IncFreshdeskHigherEd & School Districts
Freshworks IncFreshserviceHigherEd & School Districts
Frontline EducationFrontline Help Desk Management SoftwareSchool District
GroupLinkEHelpDeskSchool District
HappyFox IncHappyFoxHigherEd & School Districts
Hewlett Packard EnterpriseHP Service ManagerHigherEd
Homegrown SystemsHomegrown Help DeskHigherEd & School Districts
Hornbill Service ManagementSupportworks ITSMHigherEd
Incident IQ LLCIncident IQSchool District
IntelliResponse Systems IncIntelliResponse Virtual Agent TechnologyHigherEd
IssuetrakIssuetrak Help DeskHigherEd
ISupport SoftwareISupport Help DeskHigherEd
IvantiCherwell Service Management SoftwareHigherEd
IvantiFrontRange Solutions HEAT Service ManagementHigherEd
IvantiIvanti Endpoint Manager - LANDESKHigherEd
IvantiIvanti Enterprise System ManagementHigherEd
Jitbit SoftwareJitbit HelpdeskHigherEd & School Districts
KayakoKayako FusionHigherEd
ManageEngineADManager PlusHigherEd & School Districts
Metadot CorporationMojo HelpdeskHigherEd & School Districts
Microsoft CorporationMicrosoft System Center Service ManagerHigherEd
Microsoft CorporationParature Customer Service SoftwareHigherEd
NetSupport Inc.HelpdeskHigherEd & School Districts
OracleRightNow CXHigherEd
OsTicketOsTicket support ticket systemHigherEd & School Districts
OTRS GroupOTRSHigherEd
Quest SoftwareKACE Systems Management ApplianceHigherEd & School Districts
Salesforce IncSalesforce Help DeskHigherEd
ServiceNowServiceNow ExpressHigherEd & School Districts
SherpaDeskSherpaDesk SoftwareSchool District
SolarWindsSamanage IT Service ManagementHigherEd
SolarWindsWeb Help DeskHigherEd & School Districts
SpiceworksSpiceworks Help DeskHigherEd & School Districts
Sunrise SoftwareSunrise ITSM Service Management SoftwareHigherEd
SysAid TechnologiesHESKHigherEd & School Districts
SysAid TechnologiesSysAidHigherEd & School Districts
TeamDynamixTeamDynamix IT Service ManagementHigherEd & School Districts
Think Tank NTGThink Help DeskSchool District
TOPdeskTOPdesk ITSMHigherEd
Upland BlueVennSelf-ServiceHigherEd
ZendeskZendesk customer service softwareHigherEd & School Districts
Zoho CorporationZoho ServiceDesk PlusHigherEd & School Districts

Why Use the ListEdTech Portal?

product implementations tracked among 25+ product categories
institutions, in our database, using a Help Desk Solution
Help Desk products in our databases

How Does ListEdTech Gather its Data?

We scan publicly available data (news releases, social media, university and company websites) to gather our information. Our dataset includes (but is not limited to): 

  • Educational companies, products, and institutional characteristics, 
  • Primary and secondary systems supported by an institution, 
  • Implementation dates and decommission dates, 
  • Contracts, RFP and acquisition data.

Our team controls for bias and regularly updates, reviews, and validates the data at the source to help organize, sort, and classify more than 3 million data points. Though we cannot guarantee an accurate market representation, the methods we use prevent the overrepresentation of any solution.  

As part of our data quality control, we review our database monthly. During these processes, we constantly reach a 95% accuracy rate.