Switch to another category

Help Desk

Help Desk ListEdTech

Zendesk to Be Acquired

 On Friday, June 24th, 2022, several websites specialized in financial news announced a huge acquisition: Zendesk agreed to be acquired by a consortium of private equity firms for an amount between 9.5 and 10.2 billion dollars, depending on the news source. In the education sector, Zendesk is the leader of the help desk product category ... Zendesk to Be Acquired  Read More
Distribution-of-Products-Between-Help-Desk-and-PortfolioProduct-Management-Categories
Help Desk Project Management

The Relationship Between Help Desk and Project Management Categories

 We have all contacted the IT service help desk when a system did not work or the machine simply refused to boot up. Most of us have also used a project management solution to track our projects and ensure we deliver projects on time and within budget. What does not strike us at first glance ... The Relationship Between Help Desk and Project Management Categories  Read More

Stay in the know…

Blog & News
EdTech Conferences Student Information Systems

The Future of HigherEd: Moving Beyond the Legacy ERP to Agentic Innovation

 As I’ve done in past years, I was invited to attend the Ellucian Live 2026 conference. This year, I was drawn to Ellucian’s evolving vision and roadmap, and I wanted to share a few observations. For decades, higher education institutions have operated within a “maze” of complex, highly customized systems. While functional, these environments have ... The Future of HigherEd: Moving Beyond the Legacy ERP to Agentic Innovation  Read More
EdTech Conferences

AACRAO’s Evolving Landscape: Signals from the Exhibit Floor

 The last time I walked the floor at an AACRAO Annual Meeting, my world was measured in transcripts and registration deadlines. Back then, I was working in the registrar’s office at a Canadian university. My mission in the exhibit hall was purely practical: I was looking for tools to solve the immediate headaches of student ... AACRAO’s Evolving Landscape: Signals from the Exhibit Floor  Read More
Curriculum Management

Curriculum Management Is Evolving From Workflow Tools to Platforms

 For decades, curriculum management systems lived in the shadows of the “big” campus tech like the LMS or SIS. They were viewed primarily as back-office utilities—the digital equivalent of a filing cabinet and a rubber stamp. These tools digitized paper forms, routed approvals through the necessary channels, and helped institutions move proposals from one committee ... Curriculum Management Is Evolving From Workflow Tools to Platforms  Read More