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Help Desk

Help Desk ListEdTech

Zendesk to Be Acquired

 On Friday, June 24th, 2022, several websites specialized in financial news announced a huge acquisition: Zendesk agreed to be acquired by a consortium of private equity firms for an amount between 9.5 and 10.2 billion dollars, depending on the news source. In the education sector, Zendesk is the leader of the help desk product category ... Zendesk to Be Acquired  Read More
Distribution-of-Products-Between-Help-Desk-and-PortfolioProduct-Management-Categories
Help Desk Project Management

The Relationship Between Help Desk and Project Management Categories

 We have all contacted the IT service help desk when a system did not work or the machine simply refused to boot up. Most of us have also used a project management solution to track our projects and ensure we deliver projects on time and within budget. What does not strike us at first glance ... The Relationship Between Help Desk and Project Management Categories  Read More

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ListEdTech

Student Privacy at Risk? EdTech Surveillance in Focus

 As classrooms digitize, the promise of EdTech meets mounting concern over an unintended byproduct: student surveillance. Over the last two months, privacy advocates, educators, and policymakers have sounded alarms about how these tools collect, analyze, and retain student data—often with insufficient oversight. Surveillance in the Classroom: Fresh Examples GoGuardian & Gaggle Edtech surveillance tools like GoGuardian ... Student Privacy at Risk? EdTech Surveillance in Focus  Read More
ListEdTech Market Data

Introducing the Competitive Compass: A Smarter Way to Read the EdTech Market

 Understanding education technology markets isn’t just about who’s “winning.”It’s about who is best — for whom, and why. At ListEdTech, we believe that context matters. Comparing two products without understanding their target users is misleading. One product may dominate large research institutions in North America; another might be the go-to choice for small vocational colleges in ... Introducing the Competitive Compass: A Smarter Way to Read the EdTech Market  Read More
Payment solutions

Breaking Down the Payment Stack in Education: Who Does What?

 Some contextual notes:At Ellucian Live earlier this year, I took the opportunity to walk the exhibit hall and ask questions—lots of them. The education payments market is big, complicated, and full of nuance. While we have a wealth of data at ListEdTech, each conversation I have reminds me how much more there is to learn. ... Breaking Down the Payment Stack in Education: Who Does What?  Read More