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All posts
Business Intelligence (2)
Career Readiness Solutions (3)
Customer Relationship Management (18)
Faculty Information Systems (3)
Institution Data (35)
MOOCs (10)
Student Information Systems (75)
Learning Management Systems (81)
E-Portfolio (2)
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Higher Ed (40)
Grant Management Systems (11)
Online Program Management Systems (6)
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Conferencing (6)
Retention (3)
Alert or Emergency Systems (2)
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Help Desk
Help Desk
ListEdTech
Zendesk to Be Acquired
On Friday, June 24th, 2022, several websites specialized in financial news announced a huge acquisition: Zendesk agreed to be acquired by a consortium of private equity firms for an amount between 9.5 and 10.2 billion dollars, depending on the news source. In the education sector, Zendesk is the leader of the help desk product category
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Zendesk to Be Acquired
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Help Desk
Project Management
The Relationship Between Help Desk and Project Management Categories
We have all contacted the IT service help desk when a system did not work or the machine simply refused to boot up. Most of us have also used a project management solution to track our projects and ensure we deliver projects on time and within budget. What does not strike us at first glance
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The Relationship Between Help Desk and Project Management Categories
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ListEdTech
How Cloud Computing Transformed Education
Key Takeaways: We’ve all heard the story of Salesforce—a remarkable journey of innovation and growth in the tech industry, especially in cloud computing. This story is often framed as a lesson in educating customers about its core idea: Software as a Service (SaaS)—a revolutionary model at the time. But I believe this story is equally about
...
How Cloud Computing Transformed Education
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Market Data
Leveraging Network Analysis to Explore Ellucian’s Product Ecosystem
In an earlier post, we leveraged network analysis to explore Anthology’s product ecosystem to understand whether its ” togetherness ” message was reflected in its products’ implementations. Our study revealed that while Anthology has made great strides in delivering this message, it could do more, such as creating a narrative highlighting the potential benefits of the
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Leveraging Network Analysis to Explore Ellucian’s Product Ecosystem
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Market Data
Educause 2024: Tracking the Evolution of HigherEd Tech Through Exhibitor Data
Justin Menard and James Wiley are in San Antonio this week for the Educause conference and hope to see many of you there. Don’t hesitate to reach out to Justin and James. The fall tradition returns with our latest analysis of the Educause exhibitor floorplan. Before we dive into this year’s trends, let’s revisit why
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Educause 2024: Tracking the Evolution of HigherEd Tech Through Exhibitor Data
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