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Help Desk

Help Desk ListEdTech

Zendesk to Be Acquired

 On Friday, June 24th, 2022, several websites specialized in financial news announced a huge acquisition: Zendesk agreed to be acquired by a consortium of private equity firms for an amount between 9.5 and 10.2 billion dollars, depending on the news source. In the education sector, Zendesk is the leader of the help desk product category ... Zendesk to Be Acquired  Read More
Distribution-of-Products-Between-Help-Desk-and-PortfolioProduct-Management-Categories
Help Desk Project Management

The Relationship Between Help Desk and Project Management Categories

 We have all contacted the IT service help desk when a system did not work or the machine simply refused to boot up. Most of us have also used a project management solution to track our projects and ensure we deliver projects on time and within budget. What does not strike us at first glance ... The Relationship Between Help Desk and Project Management Categories  Read More

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Higher Ed

How Policies Delayed the Adoption of Cloud Solutions

 We often think that internal processes or business decisions influence an institution to choose a cloud solution over on-premises software. After all, cloud solutions are cost-effective, reliable, and almost always available and comply with local security and data protection regulations. Despite the many advantages, challenges exist for cloud solutions. Adopting the Patriot Act in 2006 ... How Policies Delayed the Adoption of Cloud Solutions  Read More
Higher Ed Institution Data

What is the Role of Technology in Delivering Postsecondary Value? 

 The question of the value of postsecondary education has increasingly become top of mind for many people, especially given rising tuition costs and the impact of COVID-19 on college students. For example, the Gates Foundation and others have devoted much effort to defining “postsecondary value” and how institutional leaders might deploy strategies to improve it ... What is the Role of Technology in Delivering Postsecondary Value?   Read More
Student Information Systems

Historical Evolution of the HigherEd SIS Market Share: September 2023 Update

 It’s the time of year when we present our update on the evolution of the SIS market share for the U.S. and Canada. Since the pandemic hit, the HigherEd SIS market share has remained stable. However, we would like to give you additional information on specific data. Over the years, we have amassed data on ... Historical Evolution of the HigherEd SIS Market Share: September 2023 Update  Read More