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Help Desk

Help Desk ListEdTech

Zendesk to Be Acquired

 On Friday, June 24th, 2022, several websites specialized in financial news announced a huge acquisition: Zendesk agreed to be acquired by a consortium of private equity firms for an amount between 9.5 and 10.2 billion dollars, depending on the news source. In the education sector, Zendesk is the leader of the help desk product category ... Zendesk to Be Acquired  Read More
Distribution-of-Products-Between-Help-Desk-and-PortfolioProduct-Management-Categories
Help Desk Project Management

The Relationship Between Help Desk and Project Management Categories

 We have all contacted the IT service help desk when a system did not work or the machine simply refused to boot up. Most of us have also used a project management solution to track our projects and ensure we deliver projects on time and within budget. What does not strike us at first glance ... The Relationship Between Help Desk and Project Management Categories  Read More

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Higher Ed Systems Student Information Systems

Non-Degree Programming and the Second SIS

 Following our December post on product implementations and online learners in the SIS market, we received feedback that we didn’t mention the solutions to manage students’ journeys through non-degree programs outside the “traditional SIS” model. We wrote about these solutions in January, calling them continuing education SIS. In this post, we will explore the continuing education SIS ... Non-Degree Programming and the Second SIS  Read More
Higher Ed Systems Institution Data K-12

Dual View: Another Perspective on the Market Share

 We usually present the market share for the product categories using the number of institutions. This is currently our default view. However, this way of presenting does not tell everything, and stakeholders should have access to other metrics when making product selections. This post compares market share by the number of institutions and enrollment to ... Dual View: Another Perspective on the Market Share  Read More
Learning Management Systems

Predicting What Institutions Will Select for their Next LMS

 Over the past few months, we received a lot of requests to update this blog post. We agree that for LMS vendors and institutions in the process of changing their LMS, this post could be of interest. However, we have noticed that predicting what an institution will select for its next LMS is not just ... Predicting What Institutions Will Select for their Next LMS  Read More

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