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Help Desk

Help Desk Solutions Used in K-12
Help Desk

Help Desk Solutions: From Call Centers to AI Technology

 Please note that this post is based on preliminary data. We often think of help desk solutions as a tool used by IT personnel to track our requests. Nowadays, it’s true that in education and bigger companies, this is the most frequent use of this product. Let’s dig into this product category to find out ... Help Desk Solutions: From Call Centers to AI Technology  Read More
Distribution-of-Products-Between-Help-Desk-and-PortfolioProduct-Management-Categories
Help Desk Project Management

The Relationship Between Help Desk and Project Management Categories

 We have all contacted the IT service help desk when a system did not work or the machine simply refused to boot up. Most of us have also used a project management solution to track our projects and ensure we deliver projects on time and within budget. What does not strike us at first glance ... The Relationship Between Help Desk and Project Management Categories  Read More

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Conferencing e-learning Learning Management Systems

Class Acquires Collaborate: Two Visions Emerge

 On May 19, 2022, Class and Anthology announced they have signed a definitive agreement for Class to acquire Anthology’s Blackboard Collaborate virtual classroom tool. While Class doubles down on a future with Zoom and Blackboard Collaborate as a virtual classroom tool, Anthology goes all-in on its Blackboard Ultra LMS. Collaborate and Class: The Numbers Before ... Class Acquires Collaborate: Two Visions Emerge  Read More
eProcurement

E-Procurement: Moving B2B, B2C and B2G to the Internet

 Before the Internet was even a thing, businesses and institutions established terms and procedures to sell, acquire and exchange goods and services. This process was named procurement. Thanks to significant advancements in technology and SaaS, public organizations and educational institutions nowadays use e-procurement solutions to manage their procurement processes. History of e-Procurement We have to ... E-Procurement: Moving B2B, B2C and B2G to the Internet  Read More
Institution Data

Domain names, what do they say about your HigherEd Institution?

 Today, we are digging into a topic outside of our regular sandbox: Institution URLs and the type of information they can provide on an institution. To produce this post, we have gathered the data from the ListedTech database to sort the domains used by over 77,000 institutions across the globe. Our database of 77,000+ institutions ... Domain names, what do they say about your HigherEd Institution?  Read More

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