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Customer Relationship Management

Customer Relationship Management - LisTedTECH
Customer Relationship Management

CRM in Education: A Growing Priority

A digital CRM platform amalgamates everything using a centralized dashboard, speeding up and simplifying the process of storing, retrieving, and using the files and documents stored.

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Conferecing vs CRM Implementations in Education - LisTedTECH
Customer Relationship Management

How Salesforce is Diversifying

 On December 2nd, 2020, Salesforce announced that it will acquire Slack for 27 billion. Though it has minimal implication in the educational market (except for a possible integration of Slack to the Salesforce CRM), this shows how a CRM-driven company decides to diversify its activities to get through this pandemic period. As you can see ... How Salesforce is Diversifying  Read More
Top CRM Vendors by Market Subcategories - LisTedTECH
Customer Relationship Management

CRM Market Share (HigherEd)

CRM market adoption for North America in Higher Education.

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Blackbaud Users - LisTedTECH
Customer Relationship Management

Blackbaud’s Cyber-Attack

We have mapped out the institutions that have been affected.

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Active Banner - LisTedTECH
Customer Relationship Management Higher Ed Student Information Systems

Hackers Target Banner ERP Vulnerability

Ellucian's Banner has a market share that is just under 25% in North America. For this reason, the news that came out this week about hackers who have been targeting a vulnerability in one of its modules is alarming.

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Systems crossed - LisTedTECH
Customer Relationship Management

Six Degrees of Separation (HigherEd Systems Edition) and the CRMs

 The graph below is… chaotic to say the least! What I was hoping for, initially, was to illustrate how systems are linked to each other. I started with six major product categories: emails, LMS, SIS, CRM, Financial, and HR. I wanted to see how products in these categories were linked to other products -i.e. if an ... Six Degrees of Separation (HigherEd Systems Edition) and the CRMs  Read More

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Human Resources Market Data

HR Systems in HigherEd: The Shift to Cloud and the Battle for Market Share

 Managing people effectively is at the heart of every higher education institution—whether it’s hiring top faculty, tracking payroll, or ensuring compliance with evolving regulations. But as colleges and universities grow in size and complexity, so do their HR needs. We observe the following trends in the HigherEd HR market: With shifting demands, the HigherEd HR ... HR Systems in HigherEd: The Shift to Cloud and the Battle for Market Share  Read More
ListEdTech

Understanding Upgrades in the Education Technology Market

 When analyzing the education technology market, we often focus on two key indicators: market decommissioning (when institutions phase out a product) and new implementations (when institutions adopt a new system). These trends help us gauge customer satisfaction and vendor success. However, there’s another crucial factor that often goes unnoticed: how institutions move within a vendor’s product lineup—a process we call upgrading. ... Understanding Upgrades in the Education Technology Market  Read More
Higher Ed Institution Data ListEdTech

IT Priorities for HigherEd Institutions in 2025

 The sustainability of IT systems is central to the security and governance of HigherEd institutions. As campuses face increasingly complex operational demands, investment in strategic IT priorities has become imperative. These projects not only protect institutional data but also ensure the seamless operation of academic and administrative processes, providing the infrastructure necessary for collaboration, innovation, ... IT Priorities for HigherEd Institutions in 2025  Read More